General Terms & Conditions

  1. All selling items shall remain in the sole ownership of ARC EPOXY SYSTEMS Limited (the Seller) until such times as all monies payable have been received by the Buyer.
  2. Whilst every effort is made to display as accurately as possible the colour of our goods, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the goods on delivery. If in doubt you are advised to examine actual samples of the colour before placing your order.
  3. Prices are subject to change without notice. All orders are subject to availability. We reserve the right to refuse to accept any order where there is a material error in the description of the good or the advertised prices.
  4. Returns – Private United Kingdom Buyer have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 (the Regulations). ARC EPOXY SYSTEMS Limited offers the following returns policy:

(a). Returns of unopened re-saleable items are accepted within 14 days from date of purchase with a valid proof of purchase

(b). Any customer wishing to contact with Buyer at either of the following: in writing to ARC EPOXY SYSTEMS Limited 71 Sergeant Way Stafford ST17 0WE, (addressed to Seller), by telephone +44 (0)7596551004 or email to [email protected]

(c). As a further condition of the right to return, Buyer must also arrange (at their own expense) to return the goods in a saleable condition to the address referred to in (b) above as soon as possible. If the Buyer pays the return cost then this will be deducted from any refund. Orders that qualified for free shipping, will have the appropriate P&P fee deducted from any refund, if the returned goods means the original order falls under the financial threshold and no longer qualifies for free shipping. The goods will be deemed returned when actually received by the Buyer at the said address.

(d). Pending the return of the goods they must be kept in good condition.

(e). Buyer shall be entitled to a full refund (less any charges referred to in (c) above) on full compliance with the foregoing

  1. Any goods made to Buyer’ specifications or clearly personalised are excluded from the right to cancel
  2. The following are bespoke products, manufactured specifically to order and therefore non-returnable –personalised items and special colour matches
  3. Damaged / Lost Goods – Where goods are delivered to or received by the Buyer damaged or there is a shortfall, the Buyer must be notified within the period referred to in paragraph 4 (a) above in order for replacement goods to be re-sent free of charge. No such claim will be accepted outside of this time limit. Any such re-delivery is subject to the provision by you of such proof or damage or shortfall as we may reasonably require.
  4. Any information, whether verbal or in writing of any kind (including on our website), is for guidance only and is given in good faith but without warranty, since skill of application and site conditions are beyond our control. In any event we do not accept any liability whatsoever for the performance or non-performance of any goods beyond the value of those goods (for example, we shall not be liable in respect of wasted time or additional costs incurred by any person such as labour costs nor shall we be liable in respect of any alleged consequential losses of any person).
  5. Any quoted delivery times are estimates only. Time shall not be of the essence in the delivery of any goods and the Buyer shall accept no liability in relation to late delivery beyond the value of the goods in question.
  6. Our current free standard delivery offer is available to mainland UK customers only who have ordered on our website, directly over the phone or email with ourselves.
  7. The foregoing exclusions and limitations do not affect (and are subject to) those of your statutory rights as a consumer, which cannot be excluded by law. For example, liability for fraud or injury/damage caused by our negligence cannot be excluded.
  8. All goods, which are to be collected, must be collected within three months of order failing which they shall be deemed to become our property and may be returned to stock or disposed of.
  9. These terms and conditions and any claims arising in relation to goods ordered or supplied shall in all respects be governed by English Law and any dispute arising under or in connection with the foregoing shall be for the exclusive jurisdiction of the English Courts.
  10. We reserve the right to change these terms and conditions from time to time and Buyer should refer to them each time you place an order. Please address any comments or complaints: ARC EPOXY SYSTEMS Limited 71 Sergeant Way Stafford ST17 0WE, (addressed to Seller), by telephone +44 (0)7596551004 or email to [email protected]

 

The ARC Epoxy System Limited website is operated by:

Wind Medya

www.windmedya.com

 

Registered in England & Wales with Company Number 12959235.